Privacy Policy

1. Who We Are

hyvis is an AI-powered customer assistant and appointment scheduling service. We help businesses respond to inbound inquiries via SMS within 60 seconds.

If you have questions about this policy, contact us at contact@hy-vis.com.

2. Information We Collect

• Phone number — when you text our number you provide your mobile number.
• Message content — the text messages you send us to facilitate the conversation.
• Name and appointment details — collected during the booking flow if you choose to share them.

We do not collect payment information, government IDs, or sensitive personal data through SMS.

3. How We Use Your Information

• To respond to your inquiry and qualify your interest.
• To schedule and confirm appointments on behalf of our clients.
• To send follow-up or reminder messages related to your booking.
• To improve our AI responses and service quality (in aggregated, de-identified form).

We will never sell your personal information to third parties.

4. SMS Messaging & 10DLC

Our SMS program is registered under the 10DLC (10-Digit Long Code) framework with U.S. carriers. By texting our number you expressly consent to receive automated marketing and transactional text messages from hyvis / hyvis.

• Message frequency varies based on your inquiry.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe. You will receive a single confirmation message and no further texts.
• Reply HELP for assistance or contact us at contact@hy-vis.com.

5. Data Sharing

We share your information only with:

• The business you inquired about — so they can fulfill your appointment or request.
• SMS infrastructure providers (e.g., Twilio) — solely to deliver messages.
• Law enforcement or regulators — only when required by law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Retention

We retain SMS conversation data for up to 12 months to support appointment history and dispute resolution. You may request deletion at any time by emailing contact@hy-vis.com.

7. Your Rights

Depending on your location you may have rights to access, correct, or delete your personal data. To exercise any of these rights, contact us at contact@hy-vis.com.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be posted at this URL with an updated effective date. Continued use of our SMS service after changes constitutes acceptance.